ORDERING
What can I have turned into a keepsake?
Place and Keep is made for places that mean something to you. That might be your home, a childhood home, a family property, a meaningful place, or the venue where you said “I do”.
If you have another place in mind, feel free to get in touch before ordering.
How does it work?
Simply choose your keepsake, upload a clear photo, and place your order. We transform your photo into a custom watercolour illustration, professionally print and frame it, then carefully package it for delivery to your door.
Can I order one as a gift?
Absolutely. Place and Keep makes a meaningful gift for housewarmings, weddings, anniversaries, new homeowners, parents, grandparents, or anyone with a place worth remembering.
You can have the order delivered directly to the recipient if you would like.
Can I order artwork for someone else if I do not have the perfect photo?
Yes. Use the clearest photo you have available. If we do not think the image gives us enough information to create a quality artwork, we will contact you before proceeding.
YOUR PHOTO
What kind of photo should I upload?
A clear, well lit photo showing the place from the angle you would like represented works best.
Try to choose a photo where the important parts of the building or place are clearly visible.
Does my photo need to be professionally taken?
Not at all. A good phone photo is usually perfectly suitable.
The most important thing is that the place is clear and that important details are visible.
Can I send more than one photo?
Yes! If additional photos help show details that are difficult to see in your main image, they can be helpful.
Your primary photo should still show the angle and composition you would like used for the artwork.
Can you work from a Google Maps or Street View image?
Potentially, provided the image clearly shows the place and you have an appropriate image available for us to reference.
For the best result, an original clear photograph is always preferred.
Your Artwork
Is each artwork custom made?
Yes. Every Place and Keep artwork is created specifically from the photo supplied with your order.
Is the artwork an exact copy of my photograph?
Your artwork is an artistic watercolour interpretation of your photograph rather than an exact photographic reproduction.
Small variations in colour, detail and composition are part of what gives the finished piece its illustrated character.
Can you remove things from my photo?
Small distracting elements such as bins, cars, signs or other temporary objects may be able to be removed.
Let us know about any requests when you place your order.
Can you add things that are not in the original photo?
Small additions may be possible depending on the request and the reference material available.
For anything significant, contact us before ordering so we can confirm what is possible.
Do you use AI for the artworks?
Yes. Our artists use a combination of AI assisted tools and hands on digital illustration to create each artwork. AI helps with parts of the creative process, but every piece is personally refined, edited and finished by an artist to make sure it captures the details and character of the place you’ve shared with us.
We see AI as one of the tools in the process, rather than the finished product.
Proofs and Changes
Will I see my artwork before it is printed?
Yes. If you opt in for proofing, we will send you a digital preview of your finished artwork before it goes to print. Please note that this will delay your order as this process will lengthen our due process.
Once you are happy with it, we will prepare your keepsake for printing and framing.
Can I request changes to my artwork?
Yes, minor changes can be requested during the artwork approval stage.
Your order includes one round of reasonable minor changes during the approval stage. This may include small adjustments to colour, details or removing minor elements.
Because each piece is based on the photograph supplied, major changes to the structure, perspective or composition may not always be possible.
What happens if I do not reply to the artwork preview?
If we do not hear from you within 7 days of sending your artwork preview, we will send you a reminder. Your order will remain on hold until approval is received.
Printing and Framing
What type of paper is the artwork printed on?
Your artwork is professionally printed on premium quality 160gsm coated bond paper with a matte finish. It is selected to complement the soft detail and texture of the watercolour illustration.
Does the frame arrive ready to hang?
Yes. Your framed keepsake arrives ready to hang. A4 frames also include a standback, which allows you to set it on a desk or shelf too.
If you're hanging it, we actually send you a free hanging screw to make life a tad bit easier.
Turnaround and Delivery
How long will my order take?
Every Place and Keep artwork is created individually. Please allow up to four business days for your artwork to be created and prepared before dispatch. Most orders are ready within two to three business days.
Proofing adds approximately two business days, while revisions and customer response time may add longer.
Australia Post delivery time begins after dispatch.
How will I know when my order has been sent?
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
What happens if my order arrives damaged?
Contact us as soon as possible with your order number and photographs of the packaging and damaged item.
We will work with you to arrange an appropriate replacement or solution.
Still have a question?
Fill in the form below to contact us.
We'd be more than happy to help!