Shipping Policy

We know that once you have ordered your keepsake, you will be looking forward to seeing it arrive. Every Place and Keep order is created, prepared and packed with care from Melbourne, Australia.

Where We Ship

Place and Keep currently ships within Australia only.

We do not currently offer international shipping.

Free Shipping Australia Wide

Standard shipping is free on all Place and Keep orders within Australia.

There is no minimum order value required to receive free shipping.

Order Processing Time

As every Place and Keep artwork is created specifically for you, please allow up to 4 business days for your order to be created, prepared and ready for dispatch.

We aim to complete most orders within 2 to 3 business days, however our official processing timeframe is up to 4 business days.

Business days do not include weekends or Victorian public holidays.

Processing time is separate from Australia Post delivery time.

Artwork Approval

If you choose to receive an artwork proof for approval before your order is printed, please allow approximately 2 additional business days for the approval process.

This allows time for us to send your proof, for you to review it and for your approval to be received and processed.

The sooner you approve your artwork, the sooner we can continue preparing your order.

Revisions

If you request revisions to your artwork, additional processing time will be required.

Each revision may extend the completion timeframe depending on the changes requested and the communication required between you and Place and Keep.

Your order will not proceed to printing and final production until the artwork has been approved.

Shipping

All orders are dispatched from Melbourne, Victoria, Australia using Australia Post.

Once your order has been handed over to Australia Post, delivery time will depend on your location and Australia Post's current delivery network and timeframes.

As a general guide, Australia Post currently estimates standard parcel delivery at approximately:

• 2 to 4 business days within the same state
• 3 to 6 business days interstate

These timeframes are estimates provided by Australia Post and are separate from our processing time.

Regional and remote locations may take longer.

Estimated Total Time

For an order that does not require artwork approval, please generally allow:

Up to 4 business days processing + Australia Post delivery time

For an order where artwork approval is requested, please generally allow:

Up to 4 business days processing + approximately 2 business days for approval + Australia Post delivery time

Any revisions requested during the approval process will add additional time.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery Delays

Once your order has been dispatched, delivery is managed by Australia Post.

Occasionally, delays may occur because of circumstances outside our reasonable control, including high postal volumes, severe weather, public holidays or disruptions within the Australia Post network.

If you believe your order has been significantly delayed or lost, please contact us at hello@placeandkeep.com.au and we will assist you in investigating the delivery.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Incorrect Delivery Addresses

Please carefully check your delivery address when placing your order.

If you notice an error before your order has been dispatched, contact us as soon as possible at hello@placeandkeep.com.au and we will do our best to update it.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be sent again.

Damaged Orders

We carefully package every order before dispatch.

If your artwork arrives damaged, please contact us as soon as possible at hello@placeandkeep.com.au and include your order number and clear photographs of the damage and packaging.

Damaged, faulty and incorrect orders are handled in accordance with our Returns and Refunds Policy and your rights under Australian Consumer Law.

Questions About Your Order

If you have a question about processing, delivery or an upcoming deadline, contact us at:

hello@placeandkeep.com.au